Your organization’s plan, the card it is paid with and every receipt live on one screen, Billing. Only the Owner can open it - billing is the one part of an organization that Admins do not see.
The Billing screen
Choose Billing in your organization’s menu. Across the top you see Your plan, Sparks left and Paid this year. Below, three tabs: Overview, Plans and Receipts.
Choosing a plan
- Open the Plans tab, or choose Compare plans on the Overview.
- Choose monthly or yearly payment.
- Choose the plan’s button. If your organization has not had a trial, it starts one; otherwise it reads Choose and the plan’s name.
- Pay on the secure checkout page that opens.
When you come back, your plan updates as soon as the payment is confirmed. If you leave the checkout before paying, nothing changes. The plans and what they include are on the pricing page.
Changing your card, your plan, or canceling
On the Overview, How you pay shows the card on file, marked Expired if it has run out. To change the card, switch plan or cancel, choose Manage billing. It opens a secure page run by our payment provider, where those changes are made. When your plan changes, your sparks for the month are topped up to the new plan’s allowance.
The Overview also shows when your next payment is due, when a trial ends, or when a canceled plan ends.
If a payment does not go through
The Billing screen shows a notice that your last payment did not go through, and the plan shows as Payment overdue. Update your card with Manage billing to keep your plan.
Receipts
The Receipts tab lists every payment. Open one for the full receipt, then print it or save it as a PDF.
Buying sparks without changing plan
See Topping up mid-month.